Refund policy
At Capolavaros, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return subject to the conditions below.
Return Eligibility
You may return eligible items within 14 days of delivery.
To qualify for a return, items must:
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Be unused and in their original condition
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Be returned in the original packaging
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Include all accessories, manuals, and documentation (if applicable)
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Personalized or custom-made products
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Final sale or clearance items
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Products that have been used, damaged, or altered by the customer
Return Process
To initiate a return, please contact us at:
Email: leonorferreira255@gmail.com
Phone: +1 (479) 345-2475
Please include your order number and reason for the return.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Please note that your financial institution may require additional time to process and post the refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will work to provide a replacement, exchange, or refund when appropriate.
Return Shipping
Customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Contact Information
Capolavaros
1137 E 17TH ST, Brooklyn, NY 11230, United States
Email: leonorferreira255@gmail.com
Phone: +1 (479) 345-2475